Overview
This policy explains how Pro subscriptions are billed, cancelled, and refunded.
- Pro is a monthly subscription processed by Dodo Payments.
- You can cancel anytime from Manage billing in your account menu.
- Cancellation stops future renewals; access continues until the end of the paid period unless otherwise stated at checkout.
Cancellation
How to stop future charges:
- Sign in and open Account settings → Manage billing (or the account menu → Manage billing).
- Use the Dodo customer portal to cancel your subscription.
- After cancellation, Pro features remain until the current billing period ends.
Refunds
We want you to be satisfied with Pro. Contact us if something went wrong.
- If you were charged in error or cannot access Pro after a successful payment, email [email protected] within 14 days.
- Refunds are issued at our discretion for duplicate charges, failed provisioning, or documented technical issues we cannot resolve.
- Partial-month refunds are generally not provided after Pro features have been used.
Failed payments
If a renewal payment fails, access may be downgraded when the subscription expires.
- Update your payment method in the Dodo billing portal.
- Webhook events from Dodo determine when your plan returns to Free.
- Contact billing if your plan status does not update after fixing payment.
Contact
Billing questions:
- Email [email protected] with your account email and checkout date.
- Include your Dodo receipt or session id when available.
Last updated: September 2026.